Privacy Policy

Last Updated: 20th December, 2024

At Otapay, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you use our platform.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information: When you create an account or use our services, we may collect personal information such as your name, email address, phone number, payment information, and billing details.
  • Transaction Data: We collect information related to your payments, including transaction history, payment amounts, and payment methods.
  • Usage Data: We collect information about how you use our platform, such as the pages you visit, the features you use, and your interactions with the service.
  • Device and Location Data: We may collect information about your device, operating system, and your location to improve our services and offer personalized features.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: We use your personal and transaction data to process your payments and deliver the services you request.
  • To Improve Our Services: We use usage data to improve our platform, optimize your experience, and introduce new features.
  • To Communicate with You: We may use your contact information to send updates, notifications, and promotional materials related to our services.
  • To Comply with Legal Obligations: We may use and disclose your information as required by law or in response to legal processes, such as to comply with regulatory requirements or respond to government requests.

3. How We Protect Your Information

Your privacy and security are a priority for us. We use industry-standard security measures to protect your personal and transaction data, including encryption, secure servers, and firewalls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us process payments, manage our platform, or provide customer support.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests from authorities.
  • Business Transfers: If Otapay is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can view, update, or correct your personal information by logging into your account.
  • Opt-Out of Communications: You can unsubscribe from marketing emails or notifications at any time by following the unsubscribe instructions in our communications or by contacting us.
  • Delete Your Account: You may request to close your account and delete your information. Please note that we may retain certain data for legal or operational reasons.

6. Data Retention

We retain your information for as long as necessary to provide our services and to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. You can control cookie preferences through your browser settings.

8. Children’s Privacy

Otapay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the page will reflect the date of the most recent revision. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us by visiting our contact us page.

By using Otapay, you consent to the collection and use of your information as outlined in this Privacy Policy.