Have Questions?
Explore the General FAQ about Otapay
Otapay is a community-driven financial technology platform offering secure and seamless solutions for bill payments, airtime recharge, data subscriptions, and more. Every transaction contributes to supporting underserved communities.
No, Otapay is not a bank. It operates as a financial technology company. Banking services are provided by our licensed banking partners.
15% of our net profits are reinvested into education, healthcare, and infrastructure projects in underserved communities in Nigeria.
Otapay is powered by Pulseford Limited, an ecosystem for educational services, skill acquisition, and digital transformation.
Otapay combines convenience, affordability, and purpose. Every transaction directly contributes to social impact initiatives, making your payments meaningful.
To create an account, visit the Otapay website or download the Otapay app from the Google Play Store or App Store, enter your details, and verify your phone number or email.
You need a valid phone number, email address, and a few personal details to complete your registration.
No, you need an account to access Otapay's features. Registration ensures security and a seamless experience.
Click on “Forgot Password” on the login page, enter your registered email or phone number, and follow the instructions to reset your password.
No, each phone number or email can only be linked to one Otapay account.
Otapay allows you to pay for electricity bills, airtime recharge, data subscriptions, cable TV subscriptions, and other essential services.
Currently, Otapay focuses on services within Nigeria. International services may be introduced in the future.
Most transactions are processed instantly. However, in rare cases of network issues, it may take a few minutes.
If a payment fails but your account is debited, the amount is refunded to your Otapay wallet automatically within minutes. If not, contact support.
Yes, Otapay supports payments through all major Nigerian banks and mobile wallets.
Yes, Otapay uses advanced encryption technology to ensure all transactions and user data are secure.
Immediately change your password and contact Otapay support for assistance.
No, Otapay values your privacy. Your information is never shared without your consent, as outlined in our Privacy Policy.
Otapay charges minimal fees for certain services, but these are transparently displayed before confirming any transaction.
Yes, you can fund your Otapay wallet using your bank account, credit card, debit card, or other supported payment methods.
Yes, transaction limits depend on your account verification level. Higher limits are available for fully verified accounts.
Otapay partners with local organizations and stakeholders to identify impactful projects. Funds are directly allocated to education, healthcare, and infrastructure initiatives.
Visit our Community Impact and Project page or follow us on social media for updates on ongoing and completed initiatives.
You can reach Otapay support via email at help@otapay.ng, through the in-app chat, or by calling our helpline.
Our customer support is available 24/7 to assist with any issues or inquiries.